Cancellation of Executive Assessment (EA) Scores
Voluntary Cancellation of EA Scores
Given that you can only take the EA a limited number of times, GMAC does not allow test takers to cancel your scores. If you want to wait and see how you did before sending your EA scores to certain schools, the GMAC recommends selecting schools to share scores with after you have completed the EA rather than before. You do not need to select business programs to send scores to prior to taking the EA; business programs can be selected after you have completed the exam with no additional charge.
Cancellation or Rescheduling of EA Registration
You may reschedule your EA appointment without fees up to 48 hours before your scheduled appointment time. You can reschedule your appointment 24-48 hours before your appointment for a fee of $75. To reschedule, visit your EA online dashboard and click the “My Appointments” page. You may also call Pearson VUE customer service and reschedule over the phone, but you will be charged an additional $10 fee for doing so. Appointments cannot be rescheduled within 24 hours of your scheduled appointment.
You may cancel your EA appointment up to 24 hours before your scheduled appointment by going online and visiting your EA online dashboard. Select the “My Appointments” page and follow the given instructions. You may also call Pearson VUE customer service and cancel your exam appointment over the phone, but you will be charged an additional $10 fee for doing so. If you cancel your EA appointment more than 24 hours before the scheduled appointment, you will be refunded $250 out of the $350 registration fee. If you cancel less than 24 hours before your scheduled exam, you forfeit your entire $350 registration fee with no partial refund. If you fail to arrive for your scheduled exam appointment within 15 minutes of the given start time, you will forfeit your entire $350 registration fee and be ineligible to take the exam.
Involuntary Cancellation of EA Scores
EA scores are only reported for test-takers who follow all GMAC policies, procedures, and test center rules. GMAT scores may be involuntarily cancelled for "policy violations" and "serious policy violations" (which will be shown as "P" and "S" respectively on official score reports for five years). Policy violations include accessing electronic devices or study guides, improper storage of materials, or being in possession of other unauthorized items in the test center. Examples of serious policy violations are disrupting other test-takers, falsifying score reports, taking the test on behalf of another person, revealing test content, or payment fraud. Policy violations generally result in revocation of scores, notification of schools, and testing bans of one to three years, depending on the severity of the offense. Serious policy violations generate all of the same consequences, but with longer testing bans (a minimum of one year and a maximum of life). Students taking the EA should make every effort to learn and follow all applicable policies in order to ensure that their scores are not cancelled involuntarily.
EA Score Cancellation for Testing Issues
If you are taking the EA online at home and encounter a technical issue that prevents you from starting your exam, you can bring it to the attention of the proctor monitoring your test remotely. This can be done by raising your hand or opening a chat session from the exam window. Your appointment will be cancelled, and you will be able to register for the exam again and take it another time.
If a technical issue arises after you have already started your exam, you can bring it to the attention of the proctor monitoring your test remotely. This can be done by raising your hand or opening a chat session from the exam window. If the proctor is unable to fix the issue and/or you are unable to proceed with the exam, your exam session will be ended. When this happens, you will be provided with a case number within 72 hours via email. Your case will be reviewed by the GMAC, and you may receive a refund and/or approval to register for another exam. In general, case reviews take three to five business days but may sometimes take longer depending on the issue. If you have questions or concerns, you can always contact Customer Service and provide them with your case number.
If you are taking the EA in an approved test center and encounter a technological difficulty, your in-person proctor will provide guidance. According to the GMAC, if testing or test results are cancelled by irregular events that affect the administration of an assessment, you may be offered one of two options: retake the entire test at no additional cost to you or receive a refund for your EA fee. You will have 15 days from the date of notification to either schedule a free retest or receive a refund.
Given that EA scores cannot be voluntarily canceled, it is imperative to take the EA only after sufficient preparation, when you are ready to treat the exam seriously. It is never advisable to take a test more times than you need to, even though business programs will not be aware of EA scores unless you request the scores are sent to them. The best way to obtain a score you are happy with is to put in the time and effort to prepare for the EA, either on your own or with professional test prep assistance. The more familiar you are with the different types of questions you will encounter on the three EA sections, the faster you can identify the most appropriate strategy to apply, ultimately resulting in the correct answer. Knowing the types of questions you will encounter is just as important as being able to properly manage your time to ensure you do not run out of time at the end of a section.