Managing the Knowledge Professional

“What critical social & cultural factors are needed for effective knowledge management?”

Workshop Duration: Half day

Target Audience: Managers

The Problem

Knowledge Management (KM) is one of the most misused and misunderstood terms in management today. This misunderstanding, which is costing companies upwards of several billion dollars a year in unnecessary expenses and IT solutions upgrades often results from the inability to separate KM from software. At the heart of KM is the mind and heart of the employee, not the machine. Management teams must first have an understanding of the fundamentals of organizational learning and of the cultural factors that affect organizational knowledge management, before they blindly ‘outsource’ the management of their most precious asset – the sum total of experience and know-how of their employees – to 3rd party vendors.

What Questions Will Participants Be Able to Answer Upon Completing this Workshop?

  • How is KM linked to organizational learning?
  • How is organizational learning measured?
  • How can specific language determine the cultural quality of knowledge transfer?
  • How can various communication modes positively impact knowledge sharing?
  • How can organizations foster a self-corrective culture of knowledge?
  • How can the law of comprehensive plausibility be implemented in your organization?
  • How can communities of practice increase the function of KM systems?

Morning Session Topics

  • Understanding Intrinsic Motivation: What makes happy workers happy?
  • Knowledge Creation: What is it? How is it different from creativity?
  • The triple ‘A’ approach to knowledge creation

Afternoon Session Topics

  • Comprehensive Plausibility: Making the impossible possible
  • Moving from Low to High Goal Articulation: Making good goals better
  • Developing Gateway Innovations: Developing innovations for fundamental change